Terms & Conditions

1. Quotations

  • 1.1. The Quotation price given is for carrying out the removals service as stated and does not include, (unless otherwise stated in writing) any of the following:
    • 1.1.2. Taking up or laying floor coverings
    • 1.1.3. Disconnecting or reconnecting appliances and fixtures
    • 1.1.4. Parking fees
    • 1.1.5. Custom duties, port charges, or other fees payable to government bodies or agencies.
  • 1.2. Unless already agreed, extra charges may also be applied if;
    • 1.2.1. The work is carried out on a Saturday, Sunday, Public Holiday, or outside the hours of 07:00 – 18:00 at your request.
    • 1.2.2. The work does not commence within 3 months of the acceptance.
    • 1.2.3. We are required to move goods at your request, above the ground floor or the first upper floor.
    • 1.2.4. We supply, at your request any additional services, including moving extra goods or increasing our liability as described in Clause 8.
    • 1.2.5. You request collection or access to your goods while in storage.
    • 1.2.6. Restrictions to access prevent the free movement of goods without mechanical equipment or alterations.
    • 1.2.7. Restrictions to access prevent the unloading/loading of goods within 20 meters of the doorway.
    • 1.2.8. There are delays or events outside our reasonable control that increase the resources and/or time required to carry out the work.
  • 1.3. Any additional work such as moving goods into and out of storage on separate days is charged at the standard hourly rates as independent jobs unless specified in the written quotation.
  • 1.4. For fixed quotations, we reserve the right to charge additional half-hourly increments. If there are additional items on the day of the move that was not shown during the survey, Atlant Removals have the right to charge an additional fee based on their volume, size, weight, and other factors.

2. Excluded Goods

  • 2.1. The following items must not be submitted for removal or storage and will not be moved by us.
    • 2.1.1. Stolen goods, drugs, highly flammable or explosive materials/items, (including petrol, gas bottles, aerosols, paints, and ammunition).
    • 2.1.2. Jewellery, precious metals or stones, money, bonds, deeds, securities, coins, stamps or goods, or collections of a similar kind, (unless agreed in writing).
    • 2.1.3. Goods that can encourage vermin or cause infestation or contamination.
    • 2.1.4. Goods which are hazardous to health.
    • 2.1.5. Perishable goods and/or goods requiring a controlled environment.
    • 2.1.6. Animals or plants.
    • 2.1.7. Goods that are prohibited by law or require special licenses or permits for import or export.
  • 2.2. If such goods are submitted without our knowledge, we will make them available for you to collect. If they are not collected within a reasonable time, we will apply for an appropriate court order to dispose of the goods, at your expense.
  • 2.3. We accept no liability for loss or damage to excluded goods, as detailed in Clause 2 unless we have been negligent or are in breach of contract.

3. Your Responsibility

  • 3.1. You agree that we will not be liable for any loss or damage resulting directly from your failure to discharge your responsibilities.
  • 3.2. You agree to advise us in writing of the value of the goods to be removed and/or stored.
  • 3.3. It is your responsibility to pay any parking charges incurred by us in carrying out the work and to obtain and pay for all documents, permits, and licenses required for the work to be completed.
  • 3.4. You agree to prepare all appliances for removal, including defrosting and emptying refrigerators and freezers, emptying all fluids from appliances and equipment, (including hoses, washing machines, dishwashers, etc.), and ensuring there is no residual fuel in petrol-driven garden, (or other) equipment.
  • 3.5. You or your representative must be present throughout the collection and delivery of the removal.
  • 3.6. You must ensure that all inventories, job sheets, receipts, and other necessary documents are signed by you or your representative.
  • 3.7. You are responsible for ensuring that nothing that should be removed is left behind and nothing is taken away in error.
  • 3.8. You are responsible for the protection of goods left unattended or where workmen, other tenants, (or any other third parties) may be present.
  • 3.9. You agree to provide us with an up-to-date contact address and telephone number for the duration of your removal and/or storage.
  • 3.10. Where we provide a list of goods or a receipt and send it to you, it is your responsibility to notify us of any inaccuracy within 10 working days. If no such notification is received by us, the list of goods is deemed to be accepted by you as accurate.

4. Our Responsibilities

  • 4.1. For the purposes of this document, “undamaged” means in the same condition as before our work commenced.
  • 4.2. It is our responsibility to deliver your goods to you or produce them for collection, undamaged.
  • 4.3. If we fail to deliver your goods undamaged, we will compensate you according to Clause 8.
  • 4.4. We will not be liable to compensate you unless we have been negligent or are in breach of contract.
  • 4.5. It is our responsibility to provide the staff, vehicle(s), and equipment that are fit for the purpose of carrying out the work as agreed.

5. Ownership of Goods

  • 5.1. You agree that the goods to be removed and/or stored are your property or you have the full authority of the owner to enter this agreement.
  • 5.2. If the ownership of the goods changes while this agreement is in place, you agree to notify us in writing immediately.

6. Postponement or Cancellation

  • 6.1. We reserve the right to charge a postponement or cancellation fee according to how much notice is given. As follows;
    • 6.1.1. More than 10 days before the work was due to start, no charge.
    • 6.1.2. Less than 10 days before the work was due to start: 100% of the deposit.
    • 6.1.3. Postponement within 7days of the agreed time that the work was due to start: 100% of the deposit.
  • 6.2. If we cancel your move, you will be refunded in full.

7. Payment Terms & Revision of Storage Charges

  • 7.1. Payment is required in full, by cleared funds before unloading on fixed-price jobs.
  • 7.2. Straight after unloading on hourly jobs.
  • 7.3. We reserve the right to refuse to commence work until full payment has been received.
  • 7.4 If you have not paid within the agreed terms, we will be entitled to charge interest on all overdue sums on a daily basis, calculated at 3% per annum above the prevailing Bank of England base rate.
  • 7.5. Storage charges are reviewed periodically, and you will be given 30 days written notice of any increases.

8. Damage liability

  • 8.1 Unless otherwise agreed in writing if we are negligent or in breach of contract we will pay you up to £40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part or, at our discretion, we will pay for repairing or replacing the item. This will apply even if the item is part of a pair or set and may have a special value.
  • 8.2 For the purposes of this agreement an item is defined as:
    • i. The entire contents of a box, parcel, package, carton, or similar container; and
    • ii. Any other object or thing that is moved, handled or stored by us.
  • 8.3 If the goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by us, we will not be liable.
  • 8.4 We will not be liable for any claim in the event that you dispose of and/or replace the item/s before we have had the opportunity to assess the damage.
  • 8.5 Liability is only accepted for loss or damage when the goods are:
    • 8.5.1 in our possession and negligence can be proven; or
    • 8.5.2 in the possession of others and if the loss or damage is proven to have been as a direct result of our failure to pack the goods to a suitable standard (where we have been contracted to.)
  • 8.6 We do not accept liability for goods confiscated, seized, removed or damaged by customs authorities or other government agencies unless such confiscation, seizure, removal or damage arose directly as a result of our negligence or breach of contract.
  • 8.7 Damage to property other than goods, because third party contractors or others are frequently present at the time of collection or delivery, it is not always possible to prove culpability for loss or damage. Therefore, our limit of liability is as below:
  • 8.7.1 If we cause the loss or damage as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
  • 8.7.2 If we cause the damage as a result of moving goods under your express instruction, against our advice, and where moving the
  • goods in the manner instructed was likely to cause damage, we shall not be liable.
  • 8.7.3 If we are responsible for causing damage, you must note this on the job sheet or delivery receipt as soon as it occurs and, in any event, before we leave the premises. This is fundamental to the agreement.

9. Notification of loss and damage

  • 9.1 For goods which we deliver, you must give us detailed notice in writing of any loss and damage within seven days of delivery by us.
  • 9.2 With regards to misplaced items, or ascertaining the proximate cause of damage, we would request that we are notified within seven working days, when the events are more easily investigated.
  • 9.3 In any claim for loss or damage under this clause 9, any estimate of the value of the goods which you have provided to us, whether for the purposes of insurance or otherwise, will be evidence that the total value of the goods did not exceed that estimate at the time of loss or damage.
  • 9.4 When collection is made from our premises, it is imperative that you or your authorised person/s inspect your goods thoroughly before departure and note any loss or damage on the collection paperwork at the time. We will be unable to consider claims retrospectively once the goods have left our premises.
  • 9.5 The time limits contained in 9.1 and 9.2 and 9.4 are essential.

10. Exclusions of Liability

  • 10.1. We will not be liable for loss, damage, delays or failure to provide the service under this agreement as a result of war, hostilities, civil war, terrorism, rebellion or any similar hostile activities, adverse weather, third party industrial action, rescheduled sailing, departure or arrival times, port congestion or other such events outside our reasonable control.
  • 10.2. We will not be liable for damage caused by natural deterioration, leakage, or evaporation, perishable or unstable goods, (such as those left inside appliances) vermin, insects or similar infestation unless we have been negligent or in breach of contract.
  • 10.3. We will not be liable for loss of or damage to china, glassware, and fragile items unless they have been both professionally packed and unpacked by Us.
  • 10.4. Unless we arranged for the work to be carried out, we will not be liable for damage due to cleaning, repairing, or restoration.
  • 10.5. Unless caused by ingress of water due to our negligence, we will not be liable for damage caused by changes in atmospheric conditions, such as rust and mould.
  • 10.6. No employee of ours shall be separately liable to you for any loss or damage under this agreement.
  • 10.7. Our liability will cease upon handing over the goods or upon completion of delivery.

11. Limitation for Claims

You must note any visible loss, damage, or failure to produce any goods at the time of delivery and Atlant Removals’ office must be informed on the day of the move. A detailed inventory of damaged goods must be provided to us within 7 days of the job being completed. We will not accept claims outside of this period.

We accept no responsibility for loss or damage to property after a job is complete, and the job sheet is signed. The company cannot accept responsibility for any accidental damages caused by our movers if the customer has an unpaid balance owed to Atlant Removals.

The customer accepts and understands that poor service, breakage, or damage must be reported straight after completion of the job. Failure to do so will invalidate the claim. Items excluded from liability are cash, jewellery, and items of sentimental value.

12. Route, Method, and Delays in Transit

  • 12.1. We will not be liable for delays in transit unless we breach a contract or have been negligent.
  • 12.2. If through no fault of ours, we are unable to deliver your goods, we will take them into storage, and additional services, (storage and delivery) will be at your expense.
  • 12.3. We have the right to choose the route.
  • 12.4. Unless agreed otherwise in writing, we have the right to utilize other space in the vehicle for other customers’ consignments.
  • 12.5. We have the right to sub-contract some or all the work. These conditions will still apply.